TRUSTED ASSESMENT RECOVERY
HOA Repay was founded on the belief that there is a better approach to helping community associations and their members resolve their delinquent assessment issues.
We offer a more complete, yet simple approach; one that incorporates the very latest technology and resources to be more efficient, more effective, available 24/7 online, but that also provides an empathetic, human element focused on being helpful, providing education, transparent communication and quick resolutions.
HOA Repay helps homeowners associations quickly recover past-due assessments while treating every homeowner with the dignity and respect they deserve. We look at each individual situation and communicate with a desire to be helpful, to create win-win situations and to help maintain financially healthy communities for all members to enjoy.
WHY CHOOSE US
At HOA Repay we strive to remove the negative stigma around collections. We want to be fair and help our Boards fulfill their fiduciary duty while keeping a neighborly perspective.
Our support of Community Manager and Board education is key. We focus on ensuring our partners understand their options and feel confident in their decisions.
We value approaching every situation with a solution in mind and making all parties feel like there is a win-win goal in sight.
Our team provides quick, thorough, and friendly communications and our proprietary software allows customers and clients to access information 24/7. Transparency and a quick turnaround set us apart from our competitors.
You can trust us to find an amicable solution to your needs!
Mallorie Hall, President
As President, Mallorie Hall leads HOA Repay with the responsibility for all client services and business operations that strengthen the organization and support the needs of our clients, homeowners, and employees. Having worked in the Homeowners Management industry for the past 10 years and federal funding prior to joining the HOA industry, Mallorie brings an emphasis for transparency and communication, education, processes, and adherence to her operational oversight of customer service and civil code requirements.
Mallorie is passionate about leveraging internal resources and best practices with operational support, education, and technology to create an environment conducive to client satisfaction, development, credibility, and sustainability.
Mallorie holds a Masters of Management and BS in Business Administration with a minor in IT. Mallorie holds designations for both a Certified Manager of Community Management (CMCA®) and an Association Management Specialist (AMS®).
HOA REPAY TEAM
With more than 20 years of experience, the HOA Repay team is knowledgeable in all facets of the collection process. Our focus is on delivering superior customer service and ensuring that any member of our team is solution oriented and customer centric. We value our customers and the trust placed in us by being detail-oriented, overcommunicating and simplifying our processes. At HOA Repay you will find an industry leading Trustee and Customer Service Team with a wealth of experience and extensive background. Behind the scenes, our top-notch Operations Team propagates best practices in operations, finance, education, and technology to create an environment conducive to client support and satisfaction.